FAQ

GENERAL QUESTIONS

Why are the pearls in my jewelry different shapes and sizes?

Keshis are a bi-product of the pearl culturing process. They are formed when the oyster rejects and spits out the implanted nucleus before the pearl culturing process is complete. Keshis are generally small in size and because there was no nucleus to guide the ultimate round shaping of the pearl, their shapes vary broadly. They tend to have a higher luster because of their 100% nacre composition. Washed Ashore seeks to conserve and reduce by making use of perfectly imperfect keshi pearls into luxurious and stunning jewelry.

Why does the jewelry I purchase look different from the images online?

We use post-consumer abalone, pearls, diamonds & semi-precious stones.

PRODUCT CARE

Can my jewelry get wet?

Yes. Our fine metals, abalone, pearls and stones can be wet no problem!

How to clean my jewelry?

While all of our materials are natural and recycled they can be damaged by synthetic chemicals such as those found in hair spray or perfume. Pearls are highly sensitive to heat, acids, and humidity. It is best to store your jewelry in a dry clean place.

 

PEARLS & ABALONE
Pearls and abalone are sensitive natural components. They can be affected by cosmetic products that usually contain alcohol, such as: perfume, hair spray, make-up, lotions, etc. They are also soft, and although they aren’t easily scratched or chipped, it’s best to keep them in a separate pouch or box from the rest of your jewelry. Best to clean using a soft cloth & water.
Saltwater pearls can be cleaned in the ocean and their luster benefits from being in saltwater.

 

GOLD, SILVER & STONES
Daily use products, such as soap, hand sanitizer, lotions, etc. can leave a coating on the jewelry over time. Our post-consumer stones & metals are 100% natural and strong. Soak your jewelry in a solution of warm water and soft natural soap for up to 10 minutes and use a soft brush to cleans.

SUSTAINABILITY

What makes Washed Ashore a green business?

Washed Ashore crafts jewelry that is inspired by our love for the environment. As such, all of our shell and pearl accessories are made with sustainability as our priority. We only use keshi pearls, which are a byproduct of pearl cultivation and are often disregarded by the industry. All metals used in our pieces are certified 100% recycled and sourced from a certified green refinery in the USA. Our packaging and mailing supplies are also solely made of recycled materials and printed with vegetable dye that are chemical free.

LEARN MORE HERE ABOUT OUR SUSTAINABLE EFFORTS

Is recycled gold & silver as good as newly mined?

Yes, gold and silver are both circular materials. That means that they can be infinitely recycled without losing their structural integrity and value. It generates 98% less emissions than mined metals.

LEARN MORE HERE ABOUT OUR SUSTAINABLE EFFORTS

What is carbon offsetting?

Carbon offset is a reduction in emissions of carbon dioxide and other greenhouse gases in order to compensate for emissions made elsewhere into the atmosphere as a result of industrial or other human activity. They are a form of trade. An offset funds projects that reduce greenhouse gas emissions. These projects might restore forests, update power plants and factories or increase the energy efficiency of buildings and transportation, among other things.

We solely use carbon offsetting as a last resort, through CarbonFund programs for emissions we were not able to eliminate or reduce.

LEARN MORE HERE ABOUT OUR SUSTAINABLE EFFORTS

RETURN POLICY

We accept returns on all products EXCLUDING sale/promotion/discounted items & custom orders. All returns must be postmarked within fourteen (14) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return.

Please visit our shipping & returns page for further return information.

WARRANTY

Washed Ashore offers a lifetime warranty on all products for defectiveness. If a piece is broken or damaged through no fault of your own, please send it back to us and we will be happy to repair or replace it. Please email info@washedashore.co with the title "Repair" to begin this process. Keep in mind that we reserve the right to refuse repairs for any product that was broken or damaged as a result of mishandling.