SHIPPING & RETURNS

RETURN & EXCHANGE POLICY

At Washed Ashore we want to make sure you are 100% satisfied with your purchase. Returns are accepted on all products EXCLUDING custom orders. All items purchased at full price can be returned for a full refund in the original form of payment. All sale, promotional and/or discounted items may be returned for store credit only in the amount of the discounted value in which the item was purchased. Shipping fees on returns will not be refunded.

All returns must be postmarked within fourteen (14) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return. If we receive your return after 14 days, you may only exchange it for store credit, at our sole discretion. Orders past 30 days will not be accepted for any form of returns. Shipping fees on returns will not be refunded.

REQUEST A RETURN

Please contact info@washedashore.co to request a return or if you received a damaged product or are unsatisfied with your order.

*When a return request is approved in writing and once the package safely reaches the seller, Washed Ashore will process your return in the original form of payment in the same currency and using the same exchange rate as the original order. Please allow 7-10 business days for the refund to be posted to your account. We will not refund shipping costs or customs fees. Washed Ashore is not responsible for undelivered returns. Additional shipping fees may apply for international returns.  

SHIPPING & DELIVERY

We strive to get your order to you in a timely manner. Most orders will be processed & shipped within 24-48 hours. For all delayed, backordered & custom requests the customer will be notified via email with an expected ship date.

For all orders above $500, we require a signature for delivery. We are not responsible for international taxes, duties and/or additional fees; this is the sole responsibility of the customer.

 

TRACKING YOUR ORDER-
Once your order has been placed, you will receive an order confirmation via email. Once your order has been filled and shipped, you will receive a second notification via email with a tracking number to receive updates regarding your shipment.

SHIPPING METHOD ESTIMATED DELIVERY TIME PRICE

Free UPS Ground Shipping on orders over $350

1-5 business days

FREE

UPS Ground Shipping

1-5 business days

$10.00 USD

UPS Next Day Shipping*

1 business day

$35.00 USD

DHL International Shipping*

3-8 business days

$25.00 USD

*Express and Overnight Delivery Shipping - Orders placed after 1 PM PST will not ship until the next business day. Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited. *All Duties and taxes assessed by customs for international orders are the responsibility of the customer